About the Job:
Clinical Phone Triage LPN:
Advanced Specialty Care, P.C. is seeking a Full-time Licensed Practical Nurse to support our clinical phone triage team in a multi-specialty setting. This role is primarily focused on clinical phone triage, patient care coordination, and team support while working closely with providers and staff to ensure timely, efficient, and high-quality patient care delivery.
Skills:
- Must be able to work in a fast-paced environment.
- Ability to work independently while collaborating with providers and clinical staff.
- Strong clinical judgment and critical thinking skills.
- Excellent oral and written communication skills.
- Detail-oriented, organized, and able to prioritize tasks effectively.
- Ability to multi-task and manage high call/message volumes.
- Proficient in the use of computers, EMR systems, and software programs.
Responsibilities and Duties:
- Performs clinical phone triage by assessing patient symptoms and determining urgency using established protocols.
- Serves as team lead for triage staff, supporting workflow management, training, and daily operations.
- Communicates patient concerns to providers and facilitates appropriate follow-up care.
- Documents all patient interactions, triage decisions, and clinical information accurately in the EHR.
- Manages incoming calls, patient portal messages, and task workflows within the EMR system.
- Processes prescription refill requests in accordance with provider direction and practice protocols.
- Provides patient education and guidance within LPN scope of practice.
- Coordinates care, including scheduling urgent appointments and follow-up visits as needed. Maintaining accurate and timely clinical documentation in the EHR.
Adheres to all clinical protocols, safety standards, and regulatory requirements.
Requirements:
- Active CT LPN State license.
- Active BLS Certification.
- Minimum 5 years’ experience as an LPN, preferably in a clinical triage or outpatient setting.
- Prior clinical phone triage experience required.
- Experience with EMR systems required.
- Strong understanding of clinical workflows and patient communication.
Schedule:
- Full Time: 40 hours per week, Monday through Friday.
- On-site schedule: Monday, Tuesday, Thursday (Danbury office).
- Remote schedule: Wednesday and Friday
- Must be able to work a flexible work schedule.
Training:
- 3-month initial training period conducted on-site at our New Milford office.
- Upon completion of training, position transitions to Danbury-based hybrid schedule.
Bonus offered:
$2,000 after 6 months of employment; $2,000 after one year of employment.
Outstanding Benefits That Work for You:
At Advanced Specialty Care, P.C., we believe that great work deserves great rewards. That’s why we offer a robust and competitive benefits package designed to support your health, happiness, and future.
When you join our team, you’ll enjoy:
- Comprehensive Health Coverage – including medical, dental, and vision plans to keep you and your family well.
- Supplemental Insurance Options – added protection when you need it most.
- Paid Time Off – plus sick leave and paid holidays, because work-life balance matters.
- 401(k) with Profit Sharing – invest in your future with confidence.
- Mileage Reimbursement – when traveling office to office.
- Tuition Reimbursement – grow your skills while we help cover the cost.
- Employee Discount Programs – enjoy savings on products and services you’ll use.
We’re committed to helping you thrive—at work and beyond.